1. Introduction
Pulsar Labs Limited Liability ("Sovra", "we", "us", or "our"), located in Grand Cayman, Cayman Islands, operates the website sovra.io and the Sovra digital platform. This Privacy Notice explains how we collect, use, disclose, and protect your personal data when you use our services. Your personal data will be processed in accordance with principles of lawfulness, consent, information, quality, purpose, fairness, proportionality, and accountability. For any questions regarding this Privacy Notice, please contact us at contact@sovra.io.
2. Information We Collect
We collect different types of information depending on your relationship with our platform:
From Public Entities
- •Legal name and tax identification number
- •Jurisdiction and registration details
- •Administrator contact information
- •Organizational structure details
From Administrators
- •Full name and contact details
- •Email address and phone number
- •Role and authorization level
- •Account credentials
From Citizens
- •Full name and date of birth
- •Address and contact information
- •Identification numbers (national ID, passport)
- •Banking data for payments (when applicable)
- •Digital identity credentials
Technical Data
- •IP addresses and browser information
- •Device identifiers and operating system
- •Usage patterns and interaction data
- •Cookies and tracking technology data
3. Sensitive Personal Data
In certain circumstances, we may process sensitive personal data, including: - Health information (when required for specific credentials) - Financial information (for payment processing) - Migration and citizenship status - Biometric data (for identity verification) Sensitive data is only collected with explicit consent and processed with enhanced security measures. You may withdraw your consent at any time by contacting us.
4. How We Use Your Information
We use the collected information for the following purposes:
- •Internal operations and administration of the platform
- •Communication with you regarding our services
- •Fulfillment of service and product requests
- •Platform improvement and development
- •Generation of business decision indicators
- •Compliance with legal obligations
- •Security and fraud prevention
5. Data Sharing and Transfers
Your personal information may be shared with:
- •Public Entities you interact with through the platform
- •Our parent companies and affiliated business partners
- •Service providers who assist in platform operations
- •Governmental authorities when legally required
- •Third parties with your explicit consent
All recipients are required to maintain confidentiality standards equivalent to our own safeguards. For citizen data, Sovra acts as a data processor, with the respective Public Entity serving as the data controller.
6. Data Storage and Retention
Citizens' data is stored in repositories controlled by their respective Public Entity. We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless legal obligations require longer retention. Personal data is securely deleted after the purposes are fulfilled, in accordance with applicable data protection laws.
8. Your Rights (ARCO Rights)
You have the following rights regarding your personal data:
- •Access: Request information about the personal data we hold about you
- •Rectification: Request correction of inaccurate or incomplete data
- •Cancellation: Request deletion of your personal data
- •Opposition: Object to certain processing of your data
To exercise these rights, submit a written request to contact@sovra.io including: - Your full name and identification - Clear description of the data involved - The specific right you wish to exercise - Supporting documentation (if applicable) We will respond to your request within the timeframe required by applicable law.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- •Encryption of data in transit and at rest
- •Access controls and authentication mechanisms
- •Regular security assessments and audits
- •Employee training on data protection
- •Incident response procedures
10. Changes to This Notice
Sovra reserves the right to modify this Privacy Notice at any time. Changes will be communicated through: - Updates on our website - Notifications within the platform - Email communications (for significant changes) We encourage you to review this notice periodically. Continued use of our services after changes constitutes acceptance of the updated notice.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Notice or our data practices, please contact us: Email: contact@sovra.io Website: sovra.io Pulsar Labs Limited Liability Grand Cayman, Cayman Islands
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